Connecting Your Instagram Business Account

Follow these steps to connect your Instagram Business account to TailorTalk Agent.

Step 1: Navigate to Instagram Integration

  1. Go to the Agent Setup Page in your TailorTalk dashboard.
  2. Click the Connect button on the Instagram Channel.
instagram integration

Step 2: Login with Instagram Business

  • A pop-up window will appear to guide you through linking your Instagram Business account to TailorTalk.
  • Ensure you are logged in to your Instagram Business account.
  • Review the permissions requested by TailorTalk and click Allow.
Instagram Login Window

Step 3: Authorize and Confirm

  • Complete the authorization process as prompted.
  • Wait for confirmation that your Instagram account is connected.

Step 4: Integration Success

Success! Your TailorTalk agent can now communicate with customers via Instagram Direct Messages using your business account.

By following these steps, you ensure a smooth integration process, allowing your AI agent to handle Instagram conversations seamlessly.

Integration Success

Accessing Your Instagram Account Settings

To manage your Instagram account settings:

  • Go to Agent Page
  • Navigate to Instagram Messaging Channel > Instagram Settings
Instagram Settings Overview

1. Comment Automation

Configure whether the agent should send direct messages to users who comment on your Instagram posts.

Options:

  • Yes: Enable automatic DMs for comments
  • No: Disable automatic DMs for comments

Comment Trigger (Optional): Define when or which type of comment should trigger a DM.

Examples:

  • when comments mention "interested" or "price"
  • only for comments asking questions
  • when users express buying intent in comments
Comments Automation

Use Case: This feature helps you engage with potential customers who show interest through comments, automatically moving the conversation to DMs for better interaction.

💡 Info: Setting a comment trigger helps filter which comments deserve a DM response, preventing spam and focusing on meaningful engagement.

2. Comment Guard

Detect and delete spam comments from your posts, ensuring a clean and professional comment section.

Purpose: When enabled, the agent will monitor comments and automatically delete those identified as spam.

Other Official Insta Accounts: You can enter the usernames of official Instagram accounts whose comments should be ignored by the guard.

Comment Guard

Reviewing what was caught: Every comment the guard deletes is recorded against the account that posted it. Open the Spam Accounts card on your Stats page to see each account, how many of its comments were deleted, and the comment text itself.

Deleting a comment does not block its author, so the same account can keep commenting. When you want to stop an account for good, use Mark Blocked on that card: it opens the account's Instagram profile so you can block it there, and records that you have handled it. If a new comment later arrives from that account, it is un-marked automatically, since a genuinely blocked account cannot comment on your posts.

💡 Info: The Spam Accounts card only appears once Comment Guard has actually deleted something, so an empty Stats page simply means nothing has been caught yet.

3. Links as Buttons

Send links as interactive buttons instead of text.

Options:

  • Yes: Enable sending links as interactive buttons
  • No: Disable sending links as interactive buttons

Purpose: When "Send Links as Buttons" is enabled, any URL in the agent's response will be converted into an interactive button for a better user experience on Instagram.

Links as buttons

4. Trigger Message

Define criteria for when an agent should pick up a lead based on the first message, allowing for targeted engagement.

Purpose: The agent will only engage or pick up the lead if the incoming message meets the specified criteria.

Examples:

  • when the message contains phrases like "What's your pricing?" or "Can I schedule a demo?"
  • only if someone starts to enquire about pricing
  • when users ask about product availability or features

Field: Trigger Message (Optional)

  • Leave empty to respond to all messages
  • Specify criteria to filter which conversations the agent should handle
Trigger Message

5. Lock on Human Message

Locks the conversation when a human sends a message from the Instagram App, ensuring seamless handover to human agents.

Options:

  • Yes: Enable conversation locking when a human agent messages
  • No: Disable conversation locking

When enabled, the AI agent will stop responding once a human agent sends a message through Instagram, preventing overlapping responses and ensuring smooth human takeover.

Lock on Human Message

⚠️ Warning: When this feature is enabled, once a human agent sends a message, the AI agent will be locked out of that conversation. You'll need to manually unlock it if you want the AI to resume handling that conversation.

XLinkedIn