Connecting Your Instagram Business Account

Follow these steps to connect your Instagram Business account to TailorTalk Agent.

Step 1: Navigate to Instagram Integration

  1. Go to the Agent Page in your TailorTalk dashboard.
  2. Click on the Add Channels integration option.
  3. Select Instagram Channel.
instagram integration

Step 2: Login with Instagram Business

  • A pop-up window will appear to guide you through linking your Instagram Business account to TailorTalk.
  • Ensure you are logged in to your Instagram Business account.
  • Review the permissions requested by TailorTalk and click Allow.
Instagram Login Window

Step 3: Authorize and Confirm

  • Complete the authorization process as prompted.
  • Wait for confirmation that your Instagram account is connected.
Finish Setup Confirmation

Step 4: Integration Success

Success! Your TailorTalk agent can now communicate with customers via Instagram Direct Messages using your business account.

By following these steps, you ensure a smooth integration process, allowing your AI agent to handle Instagram conversations seamlessly.

Integration Success

Accessing Your Instagram Account Settings

To manage your Instagram account settings:

  • Go to Agent Page
  • Navigate to Instagram Messaging Channel > Instagram Settings
Instagram Settings Overview

Lock on Human Message

Locks the conversation when a human sends a message from the Instagram App, ensuring seamless handover to human agents.

Lock on Human Message

Trigger Message

Define criteria for when an agent should pick up a lead based on the first message, allowing for targeted engagement.

For example: when the message contains phrases like "What's your pricing?" or "Can I schedule a demo?"

Trigger Message
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