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Connecting Your Instagram Business Account
Follow these steps to connect your Instagram Business account to TailorTalk Agent.
Step 1: Navigate to Instagram Integration
- Go to the Agent Setup Page in your TailorTalk dashboard.
- Click the
Connectbutton on theInstagramChannel.
Step 2: Login with Instagram Business
- A pop-up window will appear to guide you through linking your Instagram Business account to TailorTalk.
- Ensure you are logged in to your Instagram Business account.
- Review the permissions requested by TailorTalk and click Allow.
Step 3: Authorize and Confirm
- Complete the authorization process as prompted.
- Wait for confirmation that your Instagram account is connected.
Step 4: Integration Success
Success! Your TailorTalk agent can now communicate with customers via Instagram Direct Messages using your business account.
By following these steps, you ensure a smooth integration process, allowing your AI agent to handle Instagram conversations seamlessly.
Accessing Your Instagram Account Settings
To manage your Instagram account settings:
- Go to Agent Page
- Navigate to Instagram Messaging Channel > Instagram Settings
1. Comment Automation
Configure whether the agent should send direct messages to users who comment on your Instagram posts.
Options:
- Yes: Enable automatic DMs for comments
- No: Disable automatic DMs for comments
Comment Trigger (Optional): Define when or which type of comment should trigger a DM.
Examples:
when comments mention "interested" or "price"only for comments asking questionswhen users express buying intent in comments
Use Case: This feature helps you engage with potential customers who show interest through comments, automatically moving the conversation to DMs for better interaction.
š” Info: Setting a comment trigger helps filter which comments deserve a DM response, preventing spam and focusing on meaningful engagement.
On a New Comment
With DM on Comment enabled, choose what the agent does under the comment itself:
- Send DM only (default): the agent replies in DMs and posts nothing publicly.
- Send DM + reply to comment: the agent also leaves a short public reply under the comment, so other readers can see the comment was answered.
The public reply is only posted after the DM has actually gone out. If the DM was skipped ā because your comment trigger filtered it out, for example ā no public reply appears either, since a reply saying "check your DMs" would be pointing at a DM nobody received.
Comment Replies
The public reply is drawn at random from a pool of interchangeable one-liners, so the same sentence is not repeated under every comment. The commenter's @username is added automatically, which is what points a generic line at a particular person ā write the lines without names.
The first time you pick Send DM + reply to comment, a set of five replies is written for you in your agent's own voice. Regenerate rewrites the set; you can also edit any line or add your own.
| Length of one reply | up to 100 characters |
| Replies in the pool | up to 10 |
| Minimum kept | 5 |
Examples:
Just sent you a DM!Check your inbox š©Replied in your DMs
š” Info: Removal stops at five replies, since below that the public reply stops varying. A line you do not want is edited in place rather than deleted. Blank lines are ignored.
2. Comment Guard
Detect and delete spam comments from your posts, ensuring a clean and professional comment section.
Purpose: When enabled, the agent will monitor comments and automatically delete those identified as spam.
Other Official Insta Accounts: You can enter the usernames of official Instagram accounts whose comments should be ignored by the guard.
Reviewing what was caught: Every comment the guard deletes is recorded against the account that posted it. Open the Spam Accounts card on your Stats page to see each account, how many of its comments were deleted, and the comment text itself.
Deleting a comment does not block its author, so the same account can keep commenting. When you want to stop an account for good, use Mark Blocked on that card: it opens the account's Instagram profile so you can block it there, and records that you have handled it. If a new comment later arrives from that account, it is un-marked automatically, since a genuinely blocked account cannot comment on your posts.
š” Info: The Spam Accounts card only appears once Comment Guard has actually deleted something, so an empty Stats page simply means nothing has been caught yet.
3. Links as Buttons
Send links as interactive buttons instead of text.
Options:
- Yes: Enable sending links as interactive buttons
- No: Disable sending links as interactive buttons
Purpose: When "Send Links as Buttons" is enabled, any URL in the agent's response will be converted into an interactive button for a better user experience on Instagram.
4. Trigger Message
Define criteria for when an agent should pick up a lead based on the first message, allowing for targeted engagement.
Purpose: The agent will only engage or pick up the lead if the incoming message meets the specified criteria.
Examples:
when the message contains phrases like "What's your pricing?" or "Can I schedule a demo?"only if someone starts to enquire about pricingwhen users ask about product availability or features
Field: Trigger Message (Optional)
- Leave empty to respond to all messages
- Specify criteria to filter which conversations the agent should handle
5. Lock on Human Message
Locks the conversation when a human sends a message from the Instagram App, ensuring seamless handover to human agents.
Options:
- Yes: Enable conversation locking when a human agent messages
- No: Disable conversation locking
When enabled, the AI agent will stop responding once a human agent sends a message through Instagram, preventing overlapping responses and ensuring smooth human takeover.
ā ļø Warning: When this feature is enabled, once a human agent sends a message, the AI agent will be locked out of that conversation. You'll need to manually unlock it if you want the AI to resume handling that conversation.
