Connecting Your Instagram Business Account

Follow these steps to connect your Instagram Business account to TailorTalk Agent.

Step 1: Navigate to Instagram Integration

1. Go to the Agent Page in your TailorTalk dashboard.
2. Click on the Add Channels integration option.
3. Select Instagram Channel.

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Step 2: Login with Instagram Business

• A pop-up window will appear to guide you through linking your Instagram Business account to TailorTalk.
• Ensure you are logged in to your Instagram Business account.
• Review the permissions requested by TailorTalk and click Allow.

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Step 3: Authorize and Confirm

• Complete the authorization process as prompted.
• Wait for confirmation that your Instagram account is connected.

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Step 4: Integration Success

Success! Your TailorTalk agent can now communicate with customers via Instagram Direct Messages using your business account.

By following these steps, you ensure a smooth integration process, allowing your AI agent to handle Instagram conversations seamlessly.

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Accessing Your Instagram Account Settings

To manage your Instagram account settings:

• Go to Agent Page
• Navigate to Instagram Messaging Channel > Instagram Settings

1. Comment Automation

Configure whether the agent should send direct messages to users who comment on your Instagram posts.

Options:

• Yes: Enable automatic DMs for comments
• No: Disable automatic DMs for comments

Comment Trigger (Optional): Define when or which type of comment should trigger a DM.

Examples:

• when comments mention "interested" or "price"
• only for comments asking questions
• when users express buying intent in comments

Use Case: This feature helps you engage with potential customers who show interest through comments, automatically moving the conversation to DMs for better interaction.

💡 Info: Setting a comment trigger helps filter which comments deserve a DM response, preventing spam and focusing on meaningful engagement.

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2. Trigger Message

Define criteria for when an agent should pick up a lead based on the first message, allowing for targeted engagement.

Purpose: The agent will only engage or pick up the lead if the incoming message meets the specified criteria.

Examples:

• when the message contains phrases like "What's your pricing?" or "Can I schedule a demo?"
• only if someone starts to enquire about pricing
• when users ask about product availability or features

Field: Trigger Message (Optional)

• Leave empty to respond to all messages
• Specify criteria to filter which conversations the agent should handle

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3. Lock on Human Message

Locks the conversation when a human sends a message from the Instagram App, ensuring seamless handover to human agents.

Options:

• Yes: Enable conversation locking when a human agent messages
• No: Disable conversation locking

When enabled, the AI agent will stop responding once a human agent sends a message through Instagram, preventing overlapping responses and ensuring smooth human takeover.

⚠️ Warning: When this feature is enabled, once a human agent sends a message, the AI agent will be locked out of that conversation. You'll need to manually unlock it if you want the AI to resume handling that conversation.

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4. Message Delay

Set the delay in seconds before the agent sends a reply, making conversations feel more natural and human-like.

Field: Message Delay (seconds)

• Default: 0 (no delay)
• Range: 0 to any number of seconds
• Recommended: 2-5 seconds for natural conversation flow

Purpose: Adds a realistic pause before responses, simulating the time a human would take to read and reply to a message.

Examples:

• 0 - Instant replies
• 3 - Natural conversation pace
• 5 - Thoughtful response timing
• 10 - Deliberate, careful responses

💡 Info: A slight delay (2-5 seconds) helps make the conversation feel more natural and less robotic, improving user experience and engagement.