Connecting Your Instagram Business Account
Follow these steps to connect your Instagram Business account to TailorTalk Agent.
Step 1: Navigate to Instagram Integration
- Go to the Agent Page.
- Click on the Connect button in the Instagram box.
Step 2: Login with Instagram Business
- A pop-up window will appear to guide you through linking your Instagram Business account to TailorTalk.
- Ensure you are logged in to your Instagram Business account.
- Review the permissions requested by TailorTalk and click Allow.
Step 3: Authorize and Confirm
- Complete the authorization process as prompted.
- Wait for confirmation that your Instagram account is connected.
Step 4: Integration Success
Success! Your TailorTalk agent can now communicate with customers via Instagram Direct Messages using your business account.
By following these steps, you ensure a smooth integration process, allowing your AI agent to handle Instagram conversations seamlessly.
Accessing Your Instagram Account Settings
To manage your Instagram account settings:
- Go to Agent Page
- Navigate to Instagram Messaging Channel > Instagram Settings
Lock on Human Message
Locks the conversation when a human sends a message from the Instagram App, ensuring seamless handover to human agents.
Trigger Message
Define criteria for when an agent should pick up a lead based on the first message, allowing for targeted engagement.
For example:
when the message contains phrases like "What's your pricing?" or "Can I schedule a demo?"
