Configure Webhook

To configure webhooks, first navigate to Agent page.select the Webhook option. Here, you can view existing webhook and create a new one.

Webhook Configuration

Fill Webhook Details

Fill in the webhook details:

  • Webhook URL: Paste the full web address where you want notifications sent. It must start with https://.
  • Events (Triggers): Select the specific events that should trigger a notification. You can choose one or multiple triggers:
    • First Message: Triggered when a lead sends their very first message.
    • On Converted: Triggered specifically when a lead is marked as "Converted".
    • On Escalated: Triggered when a lead is escalated to a human agent.
    • On Warm: Triggered when a lead is marked as "Warm".
    • On Hot: Triggered when a lead is marked as "Hot".
    • Every Message: Triggered everytime a lead message.
    • Custom: Define your own specific condition using a Custom Trigger Prompt. When selected, you'll see a text area to describe exactly when the webhook should fire (e.g., "When a lead shares its contact information").
Webhook Configuration

Save or Remove

  • Click Save to activate the webhook. Your webhook will start receiving notifications for the selected events.
  • If you need to stop the webhook, click Remove. You’ll be asked to confirm before it’s removed.

Important: Removing a webhook cannot be undone.

Additional Options

  • View Sample Response: Click this to see the JSON format of the data that will be sent to your webhook.
  • Test Trigger: After saving, use this to send a test event to your URL and verify your integration.
XLinkedIn