Configure Webhook

To configure webhooks, first navigate to Agent page.select the Webhook option. Here, you can view existing webhook and create a new one.

Webhook Configuration

Fill Webhook Details

Fill in the webhook details:

  • Webhook URL: Paste the full web address where you want notifications sent. It must start with https://.
  • Events (Triggers): Pick which events should send a notification (for example: new message, new lead, or conversation closed). You can choose one or many.
Webhook Configuration

Save or Delete

  • Click Save to activate the webhook. Your webhook will start receiving notifications for the selected events.
  • If you need to stop the webhook, click Delete. You’ll be asked to confirm before it’s removed.

Important: Deleting a webhook cannot be undone.

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