Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Introduction
At TailorTalk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and support automation platform.
We understand that your privacy is important to you, and we take our responsibility to protect your personal information seriously. This policy applies to all users of our WhatsApp and Instagram automation services.
Information We Collect
We collect information that you provide directly to us, information we collect automatically, and information from third-party sources.
Information You Provide
- Account information (name, email, phone number, company details)
- Profile information and preferences
- Payment and billing information
- Customer support communications
- Content you create or upload through our platform
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (features used, time spent, interactions)
- Log data (access times, error logs, performance metrics)
- Cookies and similar tracking technologies
Third-Party Information
- Information from WhatsApp Business API
- Information from Instagram Business API
- Analytics and performance data from integrated services
- Payment processing information from payment providers
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure the security of our platform.
Service Provision
- Deliver and maintain our AI automation services
- Process transactions and send transaction notifications
- Provide customer support and respond to inquiries
- Personalize your experience and improve our AI models
Communication
- Send service-related communications and updates
- Notify you about changes to our services or policies
- Provide technical support and assistance
- Send marketing communications (with your consent)
Security and Analytics
- Monitor and analyze usage patterns to improve performance
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and protect our rights
- Conduct research and development for service enhancement
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.
We may share your information in the following circumstances:
Service Providers
- Cloud hosting and infrastructure providers
- Payment processing companies
- Analytics and monitoring services
- Customer support and communication tools
Legal Requirements
- Compliance with applicable laws and regulations
- Response to legal process, court orders, or government requests
- Protection of our rights, property, or safety
- Prevention of fraud or other illegal activities
Business Transfers
- Merger, acquisition, or sale of business assets
- Reorganization or restructuring of our company
- Due diligence processes with appropriate confidentiality measures
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
Technical Safeguards
- End-to-end encryption for data transmission
- Secure cloud infrastructure with access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for system access
Organizational Measures
- Employee training on data protection and privacy
- Access controls based on principle of least privilege
- Regular review and update of security policies
- Incident response procedures for security breaches
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Specific retention periods:
Account Information
- Active accounts: Retained while account is active
- Inactive accounts: Deleted after 2 years of inactivity
- Closed accounts: Most data deleted within 30 days
Transaction Data
- Payment records: Retained for 7 years for tax and audit purposes
- Conversation logs: Retained for 1 year for service improvement
- Analytics data: Aggregated data may be retained indefinitely
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws.
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
Correction and Deletion
- Correct inaccurate or incomplete personal information
- Request deletion of your personal information
- Object to processing of your personal information
Control and Consent
- Withdraw consent for processing where applicable
- Opt-out of marketing communications
- Restrict processing in certain circumstances
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
We rely on the following mechanisms for international transfers:
Transfer Mechanisms
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Certified transfer frameworks and programs
- Your explicit consent for specific transfers
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of material changes through:
Notification Methods
- Email notification to your registered email address
- Prominent notice on our website and platform
- In-app notifications for significant changes
- Updated effective date at the top of this policy
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.
We are committed to resolving any privacy-related issues promptly and transparently.
If you have any questions about this Privacy Policy, please contact us at contact@tailortalk.ai.