The Challenge
Success Was Becoming Unsustainable
Tootly's Meta ads were working almost too well, generating over 1,000 inquiries a month. This created a critical scaling problem. A dedicated sales person was manually handling every DM—explaining course details, sharing sample videos, and tracking everything in Google Sheets. They had hit their absolute capacity. To scale the business, Mukta faced a dilemma: hire a large sales team and deal with the high costs and coordination, or stop growing.
“We were drowning in DMs. We knew we could get more students if we spent more on ads, but we simply didn't have the manpower to handle the inquiries. The whole system was dependent on one person and a spreadsheet.”- Mukta, Founder, Tootly