Cancellation and Refund Policy
Introduction
At TailorTalk, we strive to provide the best experience for our users. Please read our cancellation and refund policy carefully before subscribing to our services.
This policy outlines our terms regarding subscriptions, free trials, cancellations, and refunds for our AI-powered sales and support automation platform.
15-Day Free Trial
We offer a 15-day free trial for all new subscriptions to help you experience the full potential of TailorTalk.
Trial Benefits
- Access to all features of TailorTalk without any charges
- No payment collection during the trial period
- Full functionality to test our AI automation capabilities
- Cancel anytime during the trial without any charges
Subscription Charges
After the 15-day free trial, your selected subscription plan will be activated and charges will be applied.
Important details about billing:
Billing Process
- Automatic billing starts after the trial period ends
- Charges are applied according to your selected plan
- You must cancel before the trial ends to avoid charges
- All payments are processed securely through our payment partners
Refund Eligibility
Our refund policy is designed to be fair while ensuring service sustainability.
Please review the following eligibility criteria:
Standard Policy
- Refunds are not provided once a paid subscription period has started
- You are responsible for canceling before the trial ends
- Free trial period allows full service evaluation
- Cancellation during trial incurs no charges
Exceptional Circumstances
- Technical issues preventing service usage
- Billing errors on our part
- Service unavailability due to our technical problems
- Duplicate charges or payment processing errors
How to Cancel
You can cancel your subscription at any time through multiple convenient methods.
Cancellation Methods
- Cancel directly from your account dashboard
- Contact our support team via email
- Use the cancellation link in your subscription emails
- Cancel during business hours for immediate assistance
Important Notes
- Cancellation during trial period prevents any charges
- Cancellation after billing cycle starts will take effect at the end of current period
- You retain access to features until the current billing period ends
- No partial refunds for unused portions of paid periods
Refund Process
If you believe you are eligible for a refund due to exceptional circumstances, we will review your case fairly and promptly.
How to Request
- Email us within 7 days of the charge
- Provide detailed explanation of the issue
- Include relevant screenshots or documentation
- Reference your account information and transaction details
Review Timeline
- Initial response within 1 business day
- Full review completed within 5 business days
- Approved refunds processed within 7-10 business days
- You will be notified of the decision via email
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings.
We will notify you of material changes through the following methods:
Notification Methods
- Email notification to your registered email address
- Prominent notice on our website
- In-app notifications for policy changes
- Updated effective date clearly displayed
Contact Information
If you have any questions about our refund policy or need assistance with cancellation or refund requests, please contact us.
Our support team is here to help you with any concerns regarding billing, refunds, or account management.
If you have any questions about our refund policy, please contact us at contact@tailortalk.ai.