Cancellation and Refund Policy

Introduction

At TailorTalk, we strive to provide the best experience for our users. Please read our cancellation and refund policy carefully before subscribing to our services.

This policy outlines our terms regarding subscriptions, free trials, cancellations, and refunds for our AI-powered sales and support automation platform.

15-Day Free Trial

We offer a 15-day free trial for all new subscriptions to help you experience the full potential of TailorTalk.

Trial Benefits

Access to all features of TailorTalk without any charges
No payment collection during the trial period
Full functionality to test our AI automation capabilities
Cancel anytime during the trial without any charges

Subscription Charges

After the 15-day free trial, your selected subscription plan will be activated and charges will be applied.

Important details about billing:

Billing Process

Automatic billing starts after the trial period ends
Charges are applied according to your selected plan
You must cancel before the trial ends to avoid charges
All payments are processed securely through our payment partners

Refund Eligibility

Our refund policy is designed to be fair while ensuring service sustainability.

Please review the following eligibility criteria:

Standard Policy

Refunds are not provided once a paid subscription period has started
You are responsible for canceling before the trial ends
Free trial period allows full service evaluation
Cancellation during trial incurs no charges

Exceptional Circumstances

Technical issues preventing service usage
Billing errors on our part
Service unavailability due to our technical problems
Duplicate charges or payment processing errors

How to Cancel

You can cancel your subscription at any time through multiple convenient methods.

Cancellation Methods

Cancel directly from your account dashboard
Contact our support team via email
Use the cancellation link in your subscription emails
Cancel during business hours for immediate assistance

Important Notes

Cancellation during trial period prevents any charges
Cancellation after billing cycle starts will take effect at the end of current period
You retain access to features until the current billing period ends
No partial refunds for unused portions of paid periods

Refund Process

If you believe you are eligible for a refund due to exceptional circumstances, we will review your case fairly and promptly.

How to Request

Email us within 7 days of the charge
Provide detailed explanation of the issue
Include relevant screenshots or documentation
Reference your account information and transaction details

Review Timeline

Initial response within 1 business day
Full review completed within 5 business days
Approved refunds processed within 7-10 business days
You will be notified of the decision via email

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings.

We will notify you of material changes through the following methods:

Notification Methods

Email notification to your registered email address
Prominent notice on our website
In-app notifications for policy changes
Updated effective date clearly displayed

Contact Information

If you have any questions about our refund policy or need assistance with cancellation or refund requests, please contact us.

Our support team is here to help you with any concerns regarding billing, refunds, or account management.

If you have any questions about our refund policy, please contact us at contact@tailortalk.ai.