Privacy Policy

Introduction

At TailorTalk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and support automation platform.

We understand that your privacy is important to you, and we take our responsibility to protect your personal information seriously. This policy applies to all users of our WhatsApp and Instagram automation services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third-party sources.

Information You Provide

Account information (name, email, phone number, company details)
Profile information and preferences
Payment and billing information
Customer support communications
Content you create or upload through our platform

Automatically Collected Information

Device information (IP address, browser type, operating system)
Usage data (features used, time spent, interactions)
Log data (access times, error logs, performance metrics)
Cookies and similar tracking technologies

Third-Party Information

Information from WhatsApp Business API
Information from Instagram Business API
Analytics and performance data from integrated services
Payment processing information from payment providers

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure the security of our platform.

Service Provision

Deliver and maintain our AI automation services
Process transactions and send transaction notifications
Provide customer support and respond to inquiries
Personalize your experience and improve our AI models

Communication

Send service-related communications and updates
Notify you about changes to our services or policies
Provide technical support and assistance
Send marketing communications (with your consent)

Security and Analytics

Monitor and analyze usage patterns to improve performance
Detect and prevent fraud, abuse, and security threats
Comply with legal obligations and protect our rights
Conduct research and development for service enhancement

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.

We may share your information in the following circumstances:

Service Providers

Cloud hosting and infrastructure providers
Payment processing companies
Analytics and monitoring services
Customer support and communication tools

Legal Requirements

Compliance with applicable laws and regulations
Response to legal process, court orders, or government requests
Protection of our rights, property, or safety
Prevention of fraud or other illegal activities

Business Transfers

Merger, acquisition, or sale of business assets
Reorganization or restructuring of our company
Due diligence processes with appropriate confidentiality measures

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

Technical Safeguards

End-to-end encryption for data transmission
Secure cloud infrastructure with access controls
Regular security audits and vulnerability assessments
Multi-factor authentication for system access

Organizational Measures

Employee training on data protection and privacy
Access controls based on principle of least privilege
Regular review and update of security policies
Incident response procedures for security breaches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods:

Account Information

Active accounts: Retained while account is active
Inactive accounts: Deleted after 2 years of inactivity
Closed accounts: Most data deleted within 30 days

Transaction Data

Payment records: Retained for 7 years for tax and audit purposes
Conversation logs: Retained for 1 year for service improvement
Analytics data: Aggregated data may be retained indefinitely

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws.

Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format
Request information about how your data is processed

Correction and Deletion

Correct inaccurate or incomplete personal information
Request deletion of your personal information
Object to processing of your personal information

Control and Consent

Withdraw consent for processing where applicable
Opt-out of marketing communications
Restrict processing in certain circumstances

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

We rely on the following mechanisms for international transfers:

Transfer Mechanisms

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Certified transfer frameworks and programs
Your explicit consent for specific transfers

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes through:

Notification Methods

Email notification to your registered email address
Prominent notice on our website and platform
In-app notifications for significant changes
Updated effective date at the top of this policy

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.

We are committed to resolving any privacy-related issues promptly and transparently.

If you have any questions about this Privacy Policy, please contact us at contact@tailortalk.ai.