Connect Shopify to WhatsApp & Instagram
One AI agent on WhatsApp, Instagram DMs and your website that recommends from your live Shopify catalog, answers what buyers actually ask, and closes the sale in the chat. Order updates then follow automatically.
Automate the complete Customer Journey for your Shopify store
From the first DM to the delivered order, TailorTalk handles every step. The agent recommends from live Shopify stock, follows up on its own, closes the sale with a payment link, and then keeps the customer updated as the order moves — all without human intervention.
DM Received
Recommend Products
Follow-up
Convert
Order Updates
Everything Your Store Needs on Chat
An agent that recommends and closes from your live catalog, then keeps the order on track
Product Recommendations
Photo-to-Product Matching
Guided Selling & Checkout
Order Tracking & Support
Abandoned Cart Recovery
Order & Delivery Updates
Explore All Our Solutions for Shopify
Tailored AI agents designed to automate specific store functions
Connecting Your Store
About 30 minutes, no development work. Step-by-step guides for each channel.
Why Instagram Cannot Send Order Updates
A Shopify webhook identifies the customer by phone number and email. A phone number maps directly onto a WhatsApp identity, which is what makes merchant-initiated order updates possible there.
No equivalent bridge exists between a Shopify order and an Instagram account, and Instagram messaging is reply-based, so there is no supported way to look up the buyer of an order and message them in a DM. This is a platform constraint rather than a TailorTalk limitation, and no tool can work around it.
What Instagram is good at is the other half: a shopper sends a photo, the agent finds the piece in your Shopify catalog, and the conversation ends with a payment link, or with the customer moving to WhatsApp where the trigger layer takes over.
Why Stores Choose TailorTalk
See how TailorTalk compares to the other tools Shopify merchants evaluate.
Frequently Asked Questions
Everything you need to know about connecting Shopify to WhatsApp and Instagram