The AI sales agent for Shopify fashion stores
It answers size, fit and stock questions in Instagram DMs and WhatsApp from your live Shopify catalog, finds the piece a shopper screenshotted, and takes payment in the chat. Order updates then follow on their own.
Instagram, WhatsApp, or Both
Connect the channels your buyers already use. Your Shopify catalog powers every one of them.
Instagram-led brands
Sales start in DMs, story replies and comments under your reels. The agent replies in seconds with price, sizes and a payment link, absorbs the rush on drop days, and Comment Guard hides fake sellers replying to your buyers.
WhatsApp-led brands
Where shopping happens in WhatsApp, the agent sells inside the chat, and Shopify events add order confirmations, tracking, cart recovery and back-in-stock alerts on the same number.
Both, on one agent
One agent with shared memory across Instagram, WhatsApp and your website. A shopper who asks about a dress in a DM and comes back on WhatsApp picks up the same conversation.
From “is this in M?” to the Delivered Order
TailorTalk handles every step of a fashion sale in the chat. It answers sizing and stock from your live Shopify catalog, follows up on its own, closes with a payment link, and keeps the customer updated as the order moves, without your team stepping in.
DM or Comment
Size & Stock
Follow-up
Checkout in Chat
Order Updates
Built for How Fashion Sells in DMs
The questions fashion buyers actually ask, answered from your live Shopify catalog
Size, Fit & Stock Answers
Shop the Screenshot
Sold Out, Still Sold
Checkout in the Chat
Returns, Exchanges & Tracking
Cart Recovery & Order Updates
Explore All Our Solutions for Shopify
Tailored AI agents designed to automate specific store functions
Connecting Your Store
About 30 minutes, no development work. Step-by-step guides for each channel.
Why Instagram Cannot Send Order Updates
A Shopify webhook identifies the customer by phone number and email. A phone number maps directly onto a WhatsApp identity, which is what makes merchant-initiated order updates possible there.
No equivalent bridge exists between a Shopify order and an Instagram account, and Instagram messaging is reply-based, so there is no supported way to look up the buyer of an order and message them in a DM. This is a platform constraint rather than a TailorTalk limitation, and no tool can work around it.
What Instagram is good at is the other half: a shopper sends a photo, the agent finds the piece in your Shopify catalog, and the conversation ends with a payment link, or with the customer moving to WhatsApp where the trigger layer takes over.
Why Stores Choose TailorTalk
See how TailorTalk compares to the other tools Shopify merchants evaluate.
Frequently Asked Questions
What Shopify fashion stores ask before connecting Instagram and WhatsApp