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For fashion brands with a store or showroom on Google Maps, TailorTalk asks shoppers for a Google review right after they buy, with the link for the store they dealt with, and replies to every new review in your brand's voice. Your team never has to remember to ask, or leave a review unanswered.
What changes for a fashion store on Google Maps
| Review Task | TailorTalk | By Hand |
|---|---|---|
| Asking for reviews | Asked in the chat right after every purchase | Asked when someone remembers, which is rarely |
| Review link | The exact link for the store the shopper bought from | Shoppers search for you on Maps and often give up |
| Replying | Every new review answered, checked every 30 minutes | Replies pile up for days or never get written |
| Unhappy reviews | A calm apology and the store's number, no arguing | Defensive replies written in the heat of the moment |
| Languages | Replies in the language the review is written in | Limited to the languages your team writes in |
| Several stores | Up to 50 locations from one connection | Someone logs into each listing separately |
| Store hours in chat | Read from Google and refreshed daily | Holiday hours go out of date in the chat |
More reviews from shoppers who just bought from you, and a reply under every one.
The best time to ask for a review is right after someone buys, while the order is fresh in their mind. Once per chat, after a shopper buys, books a visit or confirms an order, the agent asks them to leave a Google review and sends the review link. It asks every shopper who orders, never only the ones who seem pleased, as Google's review policy requires. It does this on Instagram, WhatsApp and your website chat, without anyone on your team having to remember.
Each of your stores has its own page on Google Maps, and a review on the wrong one helps nobody. The agent sends the exact review link of the branch the shopper dealt with. When it isn't sure which store that was, it asks before sending the link.
Shoppers read your replies as much as your reviews. Every 30 minutes TailorTalk checks your Google reviews for ones without a reply and posts one in your brand's voice: one to three short sentences that thank the reviewer and mention what they wrote about. Reviews with only a star rating get a reply too. It replies in the language the review is written in, so a review from a visitor abroad gets an answer they can read.
For a review of three stars or fewer, the reply says sorry for their experience without arguing, blaming the reviewer or admitting fault, and invites them to call the store's phone number so it can be put right. It never promises a refund, discount or anything else your team would have to honour, never invents facts about your brand, and never asks anyone to change or remove their review.
"Are you open on Sunday?" is one of the questions stores get most. TailorTalk reads each store's address, phone number, opening hours and holiday hours from your Google Business Profile and refreshes them every day, so the agent's answers in chat match what Google shows.
Connect your Google Business Profile once by signing in with Google, for one store or up to 50 locations. Asking for reviews is on from the start. Replying to reviews is a switch you turn on when you are ready; when you do, it also answers the past week's unanswered reviews, not your whole history. Replies are posted automatically, and you can read every one on Google.
Byrappa Silks, a heritage silk saree brand founded in 1945, uses both: its agent asks shoppers for a review after they order, and replies to new reviews of its store on Google.
Read the Byrappa Silks case studyFor customers who buy at the counter rather than in a chat, print a QR code that opens your Google review page, free.
Make a Google review QR codeCommon questions from fashion brands about Google reviews
See how TailorTalk asks your shoppers for reviews after they buy and replies to every new review on your Google Business Profile, in your brand's voice.