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Utility (Transactional)
WhatsApp Refund Confirmation Message Template Example
Confirm a refund has been processed so the customer stops worrying and doesn’t open a support ticket.
Interactive Customizer
B
Business AccountBusiness Account
Hi Priya, your refund of $64.00 for order 10482 has been processed. ✅
It should reflect in your account within 5–7 business days, depending on your bank. Thanks for your patience!
10:02 AM
Contact SupportNeed a custom variation?
Let our AI generate a unique template based on this context. It drafts headers, parameters, and quick replies instantly.
Developer Integration
curl -X POST "https://service.tailortalk.ai/api/v1/send_whatsapp_template_message" \
-H "Authorization: Agent ${YOUR_AGENT_TOKEN}" \
-H "Content-Type: application/json" \
-d '{
"lead_contact": "{{CUSTOMER_PHONE_NUMBER}}",
"template_name": "refund_confirmation",
"template_params": {
"Customer name": "Priya",
"Refund amount": "$64.00",
"Order number": "10482",
"Timeframe": "5–7 business days"
}
}'Replace ${YOUR_AGENT_TOKEN} and variables dynamically using your system payload.
Meta Compliance Guidelines
- Category Matching
Submitting marketing language (like discounts or promotional offers) in a utility template will result in rejection or automatic category re-classification.
- Variables Sample Data
When uploading to Meta Manager, you must supply sample values for all variables (e.g. replace
{{1}}withJohn). Failure to supply realistic samples causes instant rejection. - Formatting Safeguards
Use WhatsApp rich formatting tags such as
*bold*or_italics_to highlight key parameters, but avoid using double spaces or backslashes in template copy.
Template Setup & FAQ
Everything you need to configure this WhatsApp template in your system
How do I customize the variables in the WhatsApp Refund Confirmation template?
The variables like *{{Customer name}}*, *{{Refund amount}}*, *{{Order number}}*, *{{Timeframe}}* are placeholders. When sending this template via the WhatsApp Cloud API or a campaign manager like TailorTalk, these placeholder fields are dynamically replaced with real data such as the customer's name, order ID, or booking time.
What category does the WhatsApp Refund Confirmation template belong to?
This template is classified as a "utility" template. When submitting this template under your Meta Business Account, you must select the matching "utility" category to ensure it passes Meta's review successfully.
Will Meta approve this WhatsApp message template?
Yes. This template is designed following Meta's guidelines. To ensure rapid approval, make sure you don't use promotional content in utility templates, provide realistic sample values for variables when submitting, and avoid URLs that look like redirects.
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